Refund Policy
Returns, Exchanges & Warranty Policy
At AfPak Global Imports, customer satisfaction is our priority. We are committed to supplying high-quality products and delivering excellent customer service. Please read our Returns, Exchanges, Refunds, and Warranty Policy carefully before making a purchase.
Important Notice
Returns, refunds, exchanges, or warranty claims will only be considered if they comply with the conditions outlined in this policy. Where applicable, warranty activation and proof of purchase may be required.
Returns & Exchanges
If you are not completely satisfied with your purchase, please contact our Customer Support Team.
Email: admin@afpakglobalimports.co.za
Phone: +27 73 905 3184
Depending on the reason for your request, the condition of the product, and the time elapsed since delivery, AfPak Global Imports may offer one of the following:
Product replacement
Store credit
Refund (where applicable)
Each request is reviewed individually.
1. Incorrect Products
If you receive a product different from the one you ordered:
Notify us within 7 days of receiving your order.
The product must be unused, unopened, undamaged, and in its original packaging.
A valid proof of purchase or receipt is required.
If the error was made by AfPak Global Imports, we will arrange return shipping at no additional cost to you.
2. Damaged or Faulty Products
If your order arrives damaged or contains a manufacturing defect:
Notify us within 7 days of delivery.
Provide your proof of purchase.
Include clear photographs showing the damage or fault.
Once approved, return instructions will be provided.
If the product is confirmed to be faulty due to manufacturing defects, we will repair, replace, or provide a suitable refund or store credit where applicable.
Return Instructions
Before returning any product, please contact us to obtain return authorization.
Email: admin@afpakglobalimports.co.za
Phone: +27 73 905 3184
Return products to:
AfPak Global Imports
268 Pearl St
Laudium
Centurion
0037
South Africa
Please ensure:
Products are securely packaged.
All original accessories, manuals, and packaging are included.
Proof of purchase accompanies the return.
AfPak Global Imports cannot be held responsible for products lost or damaged during return shipping unless the return was arranged by us.
Products returned with missing components, accessories, or damaged packaging may not qualify for a refund or replacement.
Refunds & Store Credit
Once your returned product has been received and inspected, we will notify you of the outcome.
If approved:
Refunds will be processed within 5–10 business days using the original payment method where possible.
Where a refund is not possible, a store credit may be issued.
Store credit is valid for 30 days unless otherwise stated.
Replacement products are subject to stock availability.
Delivery times for replacements may vary depending on your location within South Africa.
Product Warranty
Selected products sold by AfPak Global Imports include a limited warranty against manufacturing defects.
Unless otherwise stated on the product page, the warranty period is 12 months from the original purchase date.
The warranty covers:
Manufacturing defects
Material defects
Faulty workmanship under normal intended use
If your warranty claim is approved, AfPak Global Imports may, at its sole discretion:
Repair the product
Replace the product
Issue store credit
Provide a refund where repair or replacement is not possible
Warranty Exclusions
The warranty does not cover damage resulting from:
Misuse or abuse
Negligence
Improper installation
Unauthorized modifications or repairs
Normal wear and tear
Accidental damage
Water, chemical, or fire damage
Damage caused during improper transportation after delivery
Use outside the manufacturer’s intended purpose
How to Submit a Warranty Claim
To submit a warranty claim, please:
Contact us within the applicable warranty period.
Provide proof of purchase.
Include photographs or videos showing the fault.
Follow the return instructions provided by our support team.
Our team will assess your claim and respond as quickly as possible.
Limitation of Liability
To the maximum extent permitted by South African law, AfPak Global Imports’ liability is limited to the repair, replacement, refund, or store credit of the affected product.
We shall not be liable for any indirect, incidental, consequential, or special damages arising from the use or inability to use any product purchased from our store.
Consumer Rights
Nothing contained in this policy limits or excludes any rights you may have under the Consumer Protection Act, 2008 (South Africa) or any other applicable legislation.
Contact Us
For any questions regarding returns, refunds, exchanges, or warranty claims, please contact us:
AfPak Global Imports
268 Pearl St
Laudium
Centurion
0037
South Africa
Email: admin@afpakglobalimports.co.za
Phone: +27 73 905 3184
We appreciate your business and thank you for choosing AfPak Global Imports. We are committed to providing quality products and outstanding customer service.